CUSTOMER EXPERIENCE CENTER

The sole reason we are in business is to provide solution that keeps customers satisfied.

EKEDC Customer Care

We have reorganized and restructured ourselves to bring in customer centricity in our systems, processes, and most importantly amongst our team members. This website has a link "Contact Us", enabling customers to register their complaints, compliments and requests. We encourage our customers to use this online facility for convenience and prompt service delivery. The CSOs, stationed in each customer complaint units, can also be contacted by our esteemed customers if they need any support, guidance and assistance from any staff.

Our Complaint Channels

Call Center

Our call centre runs a 24/7 service on 07080655555

Email Desk

Send us an email via any of our email address

Walk-in

Customers can walk-in to any of our customer complaint units from 8am to 5pm Mondays to Fridays.

Letters

Our esteemed customers can drop their letters of complaints at any of our Customer Complaint Units.

Any issue? Make a complaint online
District Address Complaint Email
AGBARA No.1, Bank Road, Off Ilaro road, Agbara customercare.agbara@ekedp.com
APAPA No. 12b, Kofo Abayomi Street, Apapa. customercare.apapa@ekedp.com
Ojo No. 2, Orelope Street off Iyana school, LASU-Iba Road, Ojo customercare.ojo@ekedp.com
Ijora EKEDP office, Ijora Fish Market, Ijora Olopa, Lagos customercare.ijora@ekedp.com
Festac 23 road, ‘S’ Close, Festac Town, Lagos. customercare.festac@ekedp.com
SATELLITE No. 30 Community Road Satellite Town. customercare.satellite@ekedp.com
ORILE No. 9/11 Jimoh Odutola Str, off Eric Moore Road, Surulere. customercare.orile@ekedp.com
ADELABU No. 36, Ilorin Street, off Adelabu Street, Surulere. customercare.adelabu@ekedp.com
Mushin No. 161/163, Apapa-Oshodi Express way, beside NAFDAC customercare.mushin@ekedp.com
IJESHA 262 Ijesha road, Ijesha, Surulere customercare.ijesha@ekedp.com
ISLANDS 4, NEPA Close. Off Ahmadu Bello way, VI, Lagos. customercare.islands@ekedp.com
PASSPORT OFFICE Alagbon Close Ikoyi, Lagos. customercare.islands@ekedp.com
AJELE No. 118 Lewis Street, Obalende, Lagos Island customercare.ajele@ekedp.com
PARKVIEW Shuttle Bus Garage, Parkview Estate Gate Ikoyi customercare.islands@ekedp.com
LEKKI PHASE 1 Plot 96 Block 78 – 80, Admiralty way, Lekki Phase 1. customercare.lekki@ekedp.com
WHITE SANDS No. 17 White sands street, Ikate, Lekki. customercare.lekki@ekedp.com
Ibeju No. 6, Adenuga Close, off Lekki - Epe Expressway. customercare.ibeju@ekedp.com
THOMAS ESTATE No. 5 Jinadu Street, Thomas Estate, Ajah customercare.thomas@ekedp.com
CENTRAL DEDICATED CUSTOMER CARE EMAIL Customercare@ekedp.com

Customer rights and obligations

EKEDP customer right
  • All new electricity connections must be done strictly based on metering before connection. That is, no new customer should be connected by a DisCo without a meter first being installed at the premises.
  • All customers have a right to electricity supply in a safe and reliable manner
  • All customers have a right to a properly installed and functional metre.
  • All customers have a right to properly informed and educated on the electricity service.
  • All customers have a right to transparent electricity billing.
  • All unmetered customers should be issued with electricity bills strictly based on NERC’s estimated billing methodology.
  • It is the customer’s right to be notified in writing ahead of disconnection of electricity service by the DisCo serving the customer in line with NERC’s guidelines.
  • All customers have a right to refund when over billed.
  • All customers have a right to file complaints and to the prompt investigation of complaints.
  • All complaints on electricity supply and other billing issues are to be sent to the nearest business unit of the DisCo serving the customer.
  • If a complaint is not satisfactorily addressed, customers have a right to escalate the issue to the NERC Forum Office within the coverage area of the DisCo.
  • Customers have the right to appeal the decision of the NERC Forum Office by writing a petition to the Commission.
  • It is the customer’s right to contest any electricity bill.
  • Any unmetered customer who is disputing his or her estimated bill has the right not to pay the disputed bill, but pay only the last undisputed bill as the contested bill go through the dispute resolution process of NERC.
  • It is not the responsibility of electricity customer or community to buy, replace or repair electricity transformers, poles and related equipment used in the supply of electricity.

OBLIGATIONS OF CONSUMERS

  • Pay bills for electricity consumed
  • Provide requirements for connection as stipulated by NERC and DisCo
  • Vigilant protection of electrical installations
  • Cordiality towards electricity workers
  • Customer compliance to the requirements of the distribution code
  • Pay for electricity used within the stipulated time frame.
  • Ensure receipt of monthly electricity bills if not on prepaid meters and lodge a complaint to the DisCo serving you should you not get your bills.
  • Ensure that metering and other electrical equipment within your premises belonging to the DisCo not tampered with, or by-passed.
  • Notify the DisCo serving you of any tampering or bypass of electricity installations.
  • Notify the DisCo serving you of any outstanding electricity bill before moving into new premises.
  • If everything fails, consumers are advised to send an official letter of complaint to the service provider and ensure you attend the consumer forum to make your complaints open.

Channels customer can pay bill or buy token

Customer service

We have customer service agents ready to help you with any issue. Give us a call