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DOWNLOAD: Customer service standards of performance for distribution companies

In exercise of the powers conferred upon it by Section 96 of the Electric Power Sector Reform Act, and all other powers enabling it in that behalf, the Nigerian Electricity Regulatory Commision hereby makes the following regulations:

  1. Whenever a Distribution Company is informed by a Customer during working hours that electricity supply to his premises has gone off, an authorised official from the Distribution Company shall visit ...

DOWNLOAD: Customer service standards of performance for distribution companies