For logged in users:

- Click on Make Payment on the landing page of the website

- Click on Single Payment

- Select Payment Option

- The system will redirect you to the selected payment channel portal

- Input card details and process payment

For users that are not logged in:

- Click on Make Payment

- Click on Pay bill or Buy token

- Input Account/Meter number

- Select Payment Option

- The system will redirect you to the selected payment channel portal

- Input card details and process payment

Report a complaint on the site

To check your band, visit feederinfo.ekedp.com, input your account number (without '/' sign) or meter number and click proceed.

To view your tariff, visit www.ekedp.com/tariff-plans.

If you do not see your records, try using Chrome and Microsoft Edge browsers. If it persists, kindly call our customer experience centre on 0708 067 1170 or 0700 123 5666 or send an email to [email protected].

'STS' stands for Standard Transfer Specification. It provides a secure message system to transmit information from a point-of-sale to a meter which helps to prevent fraudulent generation of tokens.

Estimated bills are calculated based on maximum load allocation. For more information, visit nerc.gov.ng.

The recent tariff increase has been structured in line with the policy of the Federal Government to transition out of the subsidy regime in the power sector. With this, customers who are receiving the highest quality of service will pay close to the cost-reflective tariff (True cost of production).

Unfortunately, you cannot be migrated to another Band. However, Bands can be upgraded or downgraded according to our regulator's (NERC) directives.

To upgrade your prepaid meter, visit www.ekedp.com/sts, input your details and click submit. If your meter is eligible for an STS (2.0) upgrade, you will be notified when it is time for the upgrade.

Yes, you need to upgrade it as you will not be able to recharge your meter once the deadline for the meter upgrade passes. 

Note: The deadline is November 24, 2024.

If your meter is not eligible, you need to apply for a replacement. To apply, visit www.ekedp.com/order-meter and select 'Replacement' under Type of Application.

To apply for a prepaid meter, visit www.ekedp.com/metering and click 'Order Online'.

Kindly send us an email with your details and a copy of your invoice to [email protected].

Your meter is not likely programmed. Kindly send us a copy of your prepaid meter installation form via email to [email protected] and it will be programmed.

Link error indicates that your CIU (keypad) is not communicating with your prepaid meter. Kindly visit www.ekedp.com/help-center to learn how to resolve it.